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Join date: Sep 18, 2019
Posts (40)
Oct 30, 2020 ∙ 8 min
How to build a Cx measurement program that works
A how to guide on building and executing a Cx measurement program to deliver a magical customer experience.
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Oct 30, 2020 ∙ 1 min
Take action to drive loyalty
Step 5: Act If you don’t change the experience, why would you expect the NPS to change? How can we expect our customers to be more loyal...
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Oct 29, 2020 ∙ 3 min
Tell your customer's story to create urgency to act
Step 4/5 in our series on how to create a Cx measurement program that really works.
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Chris Chapman
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